Category: Customer Management
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How Netflix Turned Piracy into Market Intelligence
When Netflix expands into a new country, it doesn’t just guess what people want to watch, it already knows. Instead of treating piracy as a threat, Netflix treats it like a cheat sheet. By analyzing what’s being illegally downloaded, they buy the rights to those exact titles. The result? A catalog people already crave, legally
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The Evolution of Sales in the Digital Era
How digital technology and AI have transformed sales strategies, from manual processes and gut decisions to data-driven, predictive approaches. It highlights the evolution of CRM systems, the role of clean data, and the impact of AI on lead qualification, personalization, campaign creation, and sales performance.
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Managing a customer database in E-commerce: Strategies for growth and compliance
Effectively managing a customer database in e-commerce boosts sales, generates leads, and grows the customer base. Key strategies include obtaining consent, ensuring data accuracy and security, and complying with regulations. Personal experience at several organizations highlights the importance of personalized marketing, consent management, and strategic CRM implementation.
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The Role of Gamification in Sales and Marketing
Gamification applies game elements like points and rewards to sales and marketing to boost engagement and productivity. It enhances customer loyalty and motivates sales teams with tailored challenges and recognitions. Successful implementation increases engagement, drives performance, and can transform business outcomes by aligning strategies with broader objectives.
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Predictive Analytics in Sales Strategy: Revolutionizing the Way We Sell
The digital age has revolutionized sales and marketing with predictive analytics, enabling data-driven strategies, personalized customer interactions, and increased profitability. Advanced technologies like big data and AI drive this transformation, enabling real-time analytics and personalized experiences. Companies like Amazon and Netflix have successfully leveraged predictive analytics to redefine their sales strategies, demonstrating its powerful impact.
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A transformative approach to adopting generative AI in sales and marketing
Today we want to delve into the transformative role of Generative AI in sales and marketing, highlighting its benefits in personalization and efficiency, while addressing potential risks and mitigation strategies. We discuss the impact of AI on your CRM and customer experience management, drawing on my extensive experience in digital transformation to illustrate practical applications…
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Elevating Sales with Data and CRM
Integrating CRM with website chatbots supercharges customer engagement and lead gen.
A different view by Jaime Porta 