
We explore digital transformation in the banking industry, highlighting the importance of tailored strategies, innovative solutions, and a culture of adaptability. It showcases DBS Bank’s mobile-first approach and BBVA’s digital sales and open banking initiatives, illustrating global leadership in integrating technology to enhance banking services and customer experience.

Today we unravel common misconceptions surrounding digital transformation, emphasizing its holistic nature beyond mere technological integration. Drawing from real-life experiences, it highlights the importance of tailored strategies, continuous improvement, and cross-departmental collaboration, offering insightful reflections on steering organizations towards genuine, impactful digital change.

In this post, we explore effective growth strategies for direct sales in 2024. Emphasizing digital transformation, we discuss expanding online presence, utilizing AI and data analytics, embracing social selling, and adopting a mobile-first approach. We highlight the importance of omnichannel support and continuous team training to adapt to evolving market demands.

This year marks a pivotal point where digital transformation, data strategy, and evolving workforce dynamics intersect. We address how the shift towards digital mediums has revolutionized customer interactions, allowing global connectivity but demanding innovative customer service solutions.

As 2023 ends, we reflect on AI’s monumental impact and look towards 2024 with anticipation. The year ahead poses challenges in AI integration and talent acquisition, amidst emerging trends in mobility, renewable energy, and quantum technologies. Understanding these shifts is crucial for adapting and thriving in the rapidly evolving tech landscape.

Uncover the secrets behind 24/7 support, personalized interactions, and multilingual capabilities. In my latest post, explore how giants like IBM Watson, Google, and Zendesk are reshaping the landscape. Delve into the pros, cons, and real-world examples for a sneak peek into the future of customer engagement.

In the dynamic landscape of digital transformation, organizations face challenges in optimizing go-to-market strategies, stakeholder engagement, and operational efficiency. A pivotal lesson emerges from a lead management overhaul for a major customer: success often lies in strategic adjustments, cultural alignment, and a commitment to continuous improvement, proving that transformation doesn’t always demand monumental IT investments.

In today’s business landscape, digital transformation is often associated with large corporations that embark on extensive technology overhauls. However, it’s essential to recognize that small and medium-sized enterprises (SMEs) form the backbone of most economies, constituting roughly 90% of all businesses globally. Unlike their larger counterparts, SMEs face unique challenges when it comes to digital…
Nuevo sistema de gestión de notas de gasto en el Cloud mediante la aplicación Captio.
Hacia tiempo que no dedicaba unas horas a escribir y ahora que lo pienso, subido en un tren camino del aeropuerto, que porque no me ponía a ello. Y es que siempre hablamos de lo que ha evolucionado la tecnología, de todas la oportunidades que nos ofrece y las posibilidades que tenemos gracias a ella.